Legal & Compliance Information
At Blendlabs, we believe in transparency, integrity, and full compliance with international regulations. This page provides all essential legal information regarding the use of our website, our privacy and cookie practices, and the terms under which we operate.
By visiting or using our website, you acknowledge and agree to the following policies and conditions.
Terms and Conditions
These Terms & Conditions apply to all quotations, offers, and orders placed through www.blend-labs.com
or associated communication channels. By confirming an order or quotation digitally, you acknowledge that you have read and accepted these Terms in full.
Version: 27-10-2025
1. General Provisions
1.1 These General Terms & Conditions apply to all offers, quotations, orders, and agreements between BlendLabs B.V. (hereinafter referred to as "BlendLabs") and its clients.
1.2 Deviations from these Terms & Conditions are only valid if confirmed in writing by BlendLabs.
1.3 By placing an order, the client confirms to have read, understood, and accepted these Terms & Conditions.
1.4 All agreements and communications executed via BlendLabs’ official systems (including Webflow, Oneflow, and email correspondence) are legally binding and hold equal validity to signed written agreements.
2. Offers & Quotations
2.1 All quotations issued by BlendLabs are non-binding and valid for the period stated in the offer.
2.2 BlendLabs reserves the right to adjust pricing based on fluctuations in raw materials, market conditions, or supplier costs.
2.3 Custom formulations require signed approval before production begins and can never be cancelled once approved, regardless of production status.
3. Order Acceptance & Processing
3.1 All quotations and orders are confirmed exclusively through BlendLabs’ official **Webflow order system** or via a **digitally signed contract in Oneflow**.
3.2 Once a quotation or order is confirmed through either system, it constitutes a **legally binding agreement** that **cannot be cancelled, modified, or refunded** under any circumstance, except when explicitly confirmed in writing by an authorized BlendLabs representative.
3.3 Lead times provided by BlendLabs are **indicative planning estimates only**. They serve as a reference timeframe for production scheduling and delivery coordination.
3.4 Lead times are **not guaranteed** and may vary due to production load, supplier delays, raw material availability, or external logistics factors. Such delays **shall not constitute a breach of contract**, nor provide grounds for order cancellation or refund.
3.5 If a client provides raw materials for a custom order, these materials must arrive at BlendLabs’ designated **Spanish warehouse** no later than **three (3) weeks prior to the expected production lead time**.
3.6 Failure to deliver materials on time will result in **automatic postponement of the order by a minimum of two (2) weeks**, without prior notice. BlendLabs reserves the right to extend this delay further based on production availability.
3.7 Such postponement does not entitle the client to any form of compensation, cancellation, or refund.
3.8 Once an order is confirmed and the **initial down payment** has been received, **no refunds will be issued under any circumstances.**
3.9 In the rare event BlendLabs cannot produce the confirmed product for any technical or logistical reason, the received funds will be **converted into a production credit** to be used toward an alternative product.
3.10 All reasonable costs incurred by BlendLabs up to that point — including R&D, materials, documentation, or administrative handling — will be **deducted from the available credit balance**.
4. Product Specifications & Quality Assurance
4.1 All BlendLabs products comply with applicable EU food safety regulations and undergo strict quality control.
4.2 The client is responsible for verifying compliance with local laws in the country of sale.
4.3 Claims regarding defective or non-conforming products must be reported within seven (7) calendar days of receipt. Claims submitted after this period will not be accepted.
4.4 Approval of a sample constitutes full acceptance of the final formulation. BlendLabs is not liable for subjective sensory deviations (e.g., taste, color, solubility) caused by raw material variations or packaging format.
5. Payment Terms
5.1 Standard Payment Terms: 50% due upon order approval, 50% due before shipment or release.
5.2 Orders will not be scheduled or released until final payment has been received and confirmed.
5.3 All invoices must be paid directly to BlendLabs using the bank details provided on the invoice. The client is responsible for timely payment.
5.4 **Chargebacks and Payment Reversals:** The client explicitly waives any right to initiate chargebacks or payment disputes via their bank or payment provider once payment has been confirmed. Any such attempt will constitute a material breach of contract and entitle BlendLabs to recover all resulting costs and damages.
5.5 Disputes or complaints do not suspend the client’s payment obligations. All payments must be made according to the agreed terms, irrespective of any ongoing claim or discussion.
5.6 **Interest on Late Payments:** In case of delayed payment, BlendLabs reserves the right to charge **8% annual interest** on the outstanding balance, in addition to statutory commercial interest and collection fees.
6. Delivery Terms & Incoterms (EXW)
6.1 All orders are executed exclusively under **EXW (Ex Works)** Incoterms unless otherwise confirmed in writing.
6.2 Under EXW:
* The client is fully responsible for transport, export documentation, and import duties.
* Risk and responsibility transfer to the client **only once goods are made available for pickup**.
* Goods will **not be released or loaded** until full payment has been **received and confirmed** in BlendLabs’ bank account.
6.3 Once production is completed, BlendLabs will issue a **Ready for Pickup Notification**. The client must arrange collection within **five (5) business days** after payment confirmation.
6.4 If goods are not collected within this timeframe, BlendLabs reserves the right to:
* Charge storage fees for each day beyond the fifth business day; or
* Dispose of, repurpose, or sell the goods to offset costs, without any liability for compensation.
6.5 Estimated lead times are indicative and non-binding. Delays resulting from third-party carriers, customs procedures, or supplier constraints do not entitle the client to cancellation or compensation.
7. Returns, Refunds & Claims
7.1 Returns are accepted only for proven defective or non-conforming products and must be reported within seven (7) days of delivery.
7.2 Returns after this period are not accepted under any condition.
7.3 Refunds are not issued in cash. BlendLabs may replace the product or issue a non-refundable credit at its sole discretion.
8. Liability & Damages
8.1 BlendLabs is not liable for damages resulting from misuse, third-party transport, or regulatory changes.
8.2 If the client causes BlendLabs to incur losses or breaches contractual obligations, BlendLabs reserves the right to recover **all direct and indirect costs**, including but not limited to:
* Production downtime or waste;
* Administrative disruption;
* Legal and collection expenses;
* Lost profits;
* Reputational or commercial harm.
8.3 The client acknowledges that these recoverable costs may **exceed statutory compensation limits** under national law. BlendLabs is entitled to claim **full compensation for all verifiable losses and related expenses**, regardless of jurisdictional limits.
8.4 BlendLabs shall not be liable for indirect or consequential damages unless caused by proven intent or gross negligence.
8.5 **Force Majeure:** BlendLabs is not liable for any failure caused by events beyond reasonable control, including but not limited to natural disasters, supply chain disruptions, strikes, or regulatory actions.
9. Retention of Title (Ownership)
9.1 All goods delivered remain the property of BlendLabs until full payment of all invoices is received.
9.2 The client may not sell, pledge, or encumber the goods until ownership is transferred.
9.3 In case of non-payment, BlendLabs may reclaim goods at the client’s expense.
10. Client Default & Production Suspension
10.1 If the client fails to meet any contractual obligation (e.g., payment, label approval, material delivery), BlendLabs may suspend production or cancel the agreement without liability.
10.2 BlendLabs may invoice all incurred costs, including materials, labor, and resource allocation.
10.3 Prepaid materials will be stored for 30 days; after this, BlendLabs may dispose of or repurpose them without compensation.
10.4 The client remains liable for full production cost minus resale or salvage value.
11. Client-Supplied Materials & Storage
11.1 Client-provided materials remain their property but are stored at their **own risk and expense**.
11.2 BlendLabs is not responsible for loss or degradation unless caused by gross negligence.
11.3 Materials inactive for more than 60 days may incur storage fees or removal costs.
12. Communication & Reputation
12.1 The client shall not make public statements that could harm the reputation of BlendLabs or its representatives.
12.2 Breach of this clause constitutes material default and may result in legal action for damages, including reputational harm.
13. Collection Costs & Legal Fees
13.1 In the event of late payment, BlendLabs is entitled to recover all reasonable collection and legal costs, with a minimum charge of 15% of the outstanding amount plus statutory interest.
13.2 BlendLabs may assign overdue accounts to third-party agencies without prior notice.
14. Arbitration & Dispute Resolution
14.1 The parties agree to attempt to resolve any dispute amicably through direct negotiation.
14.2 If no resolution is reached within thirty (30) days, the dispute shall first be submitted to **mediation** under Dutch law before proceeding to court.
14.3 Mediation shall take place in Rotterdam, the Netherlands, in the Dutch language.
14.4 If mediation fails, disputes shall be submitted to the competent court in Rotterdam, the Netherlands.
14.5 Filing of a dispute or claim shall **not suspend the client’s payment obligations** under any circumstances.
15. Multi-Jurisdiction Enforcement
15.1 Judgments or decisions obtained in the Netherlands shall be enforceable in any other jurisdiction where the client operates or holds assets.
15.2 The client agrees to cooperate with all necessary measures to facilitate cross-border enforcement of any Dutch court decision.
16. Intellectual Property
16.1 All intellectual property (formulas, designs, artwork, etc.) developed by BlendLabs remains its sole property unless otherwise agreed in writing.
16.2 Co-developed formulas require a separate agreement defining ownership. Without such agreement, BlendLabs retains reproduction rights.
17. Confidentiality
17.1 Both parties agree to maintain confidentiality of proprietary or sensitive information shared during collaboration.
17.2 This obligation remains valid for five (5) years after termination, unless disclosure is legally required.
18. Product Labeling & Claims
18.1 The client is solely responsible for ensuring product labels and marketing comply with applicable regulations.
18.2 BlendLabs may assist with documentation but assumes no liability for unauthorized or misleading claims.
18.3 Label designs created by BlendLabs must be approved by the client prior to use.
19. Shelf Life Guarantee
19.1 BlendLabs guarantees the declared shelf life from the date of production, provided storage conditions are met.
19.2 The client is responsible for proper warehousing and stock rotation.
19.3 Any deterioration due to improper handling or storage is not considered a production fault.
20. Acceptance of Terms
By placing an order, the client confirms that they have read, understood, and accepted these General Terms & Conditions in full.
All official documents and agreements must be signed via **Oneflow**, BlendLabs’ verified digital signature platform.
Unsigned quotations or communications are non-binding, regardless of content.
Privacy policy
This Privacy Policy describes how Blendlabs B.V. (“we,” “our,” or “us”) collects, uses, and protects personal data when you visit our website or communicate with us.
1. Company Information
Blendlabs B.V.
Pesetastraat 86, 2988 CN Ridderkerk, The Netherlands
KVK (Chamber of Commerce): 95068260
VAT identification number: NL866987770B01
Email: privacy@blend-labs.com
2. Personal Data We Collect
We collect and process the following types of data:
- Name, company name, and contact details (email, phone number)
- Job title and business role
- Message content submitted via contact or quote forms
- Newsletter subscription details (via Brevo or similar email software)
- IP address and browser information (for analytics and site optimization)
3. How We Use Your Data
We process personal data to:
- Respond to inquiries, quotation requests, and business communication
- Provide access to our catalog and services
- Manage client relationships and projects
- Send newsletters and product updates (only with consent)
- Improve website performance and analytics
- Comply with legal and tax obligations
We will not sell or rent your data to any third party.
4. Legal Basis for Processing
We process data based on:
- Contract performance (responding to and managing your requests)
- Legal obligations (tax, accounting, and compliance)
- Legitimate interests (marketing and business development)
- Consent (newsletter subscriptions)
5. Retention Periods
- Business correspondence and client data: up to 7 years (legal requirement)
- Prospect and inquiry data: up to 24 months
- Newsletter subscriptions: until you unsubscribe
6. Sharing Data with Third Parties
We may share data with trusted service providers who support our operations, including:
- Brevo (Sendinblue) – email and marketing automation
- Microsoft 365 / SharePoint – document and communication management
- Webflow – website hosting and form submission
- Accountants and legal advisors – for statutory purposes
All processors operate under GDPR-compliant agreements and store data within the EU or under adequate safeguards.
7. Cookies and Analytics
We use functional and analytical cookies to improve site usability.
You can disable cookies in your browser settings at any time.
See our Cookie Policy for more details.
8. Your Rights
You have the right to:
- Access, correct, or delete your data
- Withdraw consent for marketing at any time
- Request data portability
- File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Requests may be sent to privacy@blend-labs.com.
9. Data Security
We maintain appropriate technical and organizational measures to protect personal data from loss, misuse, or unauthorized access.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be published on our website.
Website Disclaimer
Last updated: 1-10-2025
This Disclaimer applies to the website and all content published by Blendlabs B.V..
1. General Information
The content on this website is provided for general informational and business purposes only.
Although we take great care to keep information accurate and up to date, Blendlabs B.V. makes no guarantees about completeness, reliability, or accuracy.
2. No Liability
Blendlabs B.V. shall not be liable for any direct or indirect damages arising from the use of, or inability to use, this website, including technical failures or inaccuracies.
3. Product Information
Images, product details, and specifications on this website are illustrative and may differ from final production batches.
All formulations are intended for B2B use and comply with EU standards at the time of publication.
4. External Links
This website may contain links to third-party websites.
We are not responsible for the content or privacy practices of these external sites.
5. Intellectual Property
All text, images, trademarks, and other content on this website are the property of Blendlabs B.V. or its licensors.
You may not copy, reproduce, or reuse content without prior written permission.
6. Changes
We reserve the right to modify or update this Disclaimer at any time without prior notice.
Blendlabs B.V.
Pesetastraat 86, 2988CN Ridderkerk, The Netherlands
KVK: 95068260 | VAT: NL866987770B01
Email: info@blend-labs.com